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<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2>Thanks Raphael, for your reply!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have started both SEMS & SER in debug mode
and placed a test call and let it timeout and be redirected to voicemail.
I've captured all output and included them in the attached files.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I've also verified that we are running the latest
CVS answer_machine SEMS server, as well as SER v0.8.12.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>> <FONT face=Arial size=2> - be aware
that in the new ser version, sql:// adresses changed to mysql:// if you are
using mysql.</FONT></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>This is good to know! I was using "sql://",
and have since changed to "mysql://". I am still getting the same problem
however.. :(</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I always receive the error "404 voicemail: no
email address for user <8646783188>" when calling the number. This error
is always returned from SEMS.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Anyone know of any reason why I might be getting
this error? See attached files for debug info.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks for your help!!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Regards,</FONT></DIV>
<DIV><FONT face=Arial size=2>Darren Nay - <A
href="mailto:dnay@libertyisp.com">dnay@libertyisp.com</A></FONT></DIV></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=rco@iptel.org href="mailto:rco@iptel.org">Raphael Coeffic</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=dnay@libertyisp.com
href="mailto:dnay@libertyisp.com">Darren Nay</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=sems@lists.iptel.org
href="mailto:sems@lists.iptel.org">sems@lists.iptel.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, November 28, 2003 5:29
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [Sems] SEMS - No email
address error</DIV>
<DIV><FONT face=Arial size=2></FONT><FONT face=Arial size=2></FONT><BR></DIV>
<DIV><FONT face=Arial size=2>Hello Daren,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>first of all, i will need to know a few things so
that i can help you.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>1. enable debug log from ser:</FONT></DIV>
<DIV><FONT face=Arial size=2> - uncomment and change the
'fork' line to 'fork=no'</FONT></DIV>
<DIV><FONT face=Arial size=2> - uncomment and change the
'log_stderr' line to 'log_stderr=yes'</FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>2. enable debug log Sems:</FONT></DIV>
<DIV><FONT face=Arial size=2> - start sems with '-D 3 -E' command
line parameters.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>3. capture the log and send them to the <A
href="mailto:sems@lists.iptel.org">sems@lists.iptel.org</A> list.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>4. before you do anything, try updating to ser
version '0_8_12' and sems' last version.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> - use "cvs
-d:pserver:anonymous@cvs.berlios.de:/cvsroot/ser co -r 'rel_0_8_12'
sip_router"</FONT></DIV>
<DIV><FONT face=Arial size=2> - you can also download a tarball
from the Web CVS page at developer.berlios.de, select 'rel_0_8_12' branch
before.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> - use "cvs
-d:pserver:anonymous@cvs.berlios.de:/cvsroot/sems co
answer_machine".</FONT></DIV>
<DIV><FONT face=Arial size=2> - you can also use the Web CVS
page at developer.berlios.de.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> - be aware that in the new ser
version, sql:// adresses changed to mysql:// if you are using
mysql.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>-Raphael.</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=dnay@libertyisp.com href="mailto:dnay@libertyisp.com">Darren
Nay</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=sems@lists.iptel.org
href="mailto:sems@lists.iptel.org">sems@lists.iptel.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, November 27, 2003 1:30
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [Sems] SEMS - No email address
error</DIV>
<DIV><FONT face=Arial size=2></FONT><FONT face=Arial size=2></FONT><FONT
face=Arial size=2></FONT><FONT face=Arial size=2></FONT><FONT face=Arial
size=2></FONT><FONT face=Arial size=2></FONT><FONT face=Arial
size=2></FONT><FONT face=Arial size=2></FONT><BR></DIV>
<DIV><FONT face=Arial size=2>Hello,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I posted a similar email to this one to the
serusers mailing list, and so if you are subscribed to that mailing list
then I appologize for sending this twice. However, I haven't had a
response from the mailing list yet and saw this email address and thought
that I would try it as well.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2>The main problem that we are having with
our SER/SEMS configuration right now is that we are getting this error
returned from SEMS when the call is redirected to voicemail.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Nov 26 17:40:58 jupiter Sems[2413]: Error: 404
voicemail: no email address for user <8641234567> </FONT></DIV>
<DIV> </DIV>
<DIV>I'm pretty sure that SEMS is returning these error when it's called
from SER as:</DIV>
<DIV>vm("/tmp/am_fifo","voicemail")</DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I've checked the user record in the
"subscriber" table for this user in the "ser" database and the email address
is there. I thought, at first, that this might be caused by ser
being unable to connect to the mysql database (it's on a seperate server) ..
I've verified that it is connecting now though.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Do you have any ideas why we might be getting
this error? I have attached our ser.cfg file for the voicemail ser
router below (in case it helps).</FONT></DIV>
<DIV> </DIV>
<DIV>I really appreciate your time! If it helps.. Once we get all of
this working then we will most likely be purchasing commercial support for
these products (if you provide it). We need to get it all working
first though in order to convince the boss(s) that this product will work
for us (they are wary of using freeware).</DIV>
<DIV> </DIV>
<DIV>Thanks for the help! I am very impressed with SER so far.</DIV>
<DIV> </DIV>
<DIV>Regards,</DIV>
<DIV>Darren Nay - <A
href="mailto:dnay@libertyisp.com">dnay@libertyisp.com</A></DIV>
<DIV> </DIV>
<DIV>---</DIV>
<DIV> </DIV>
<DIV>#<BR># $Id: ser.cfg,v 1.21.4.1 2003/11/10 15:35:15 andrei Exp
$<BR>#<BR># simple quick-start config script<BR>#</DIV>
<DIV> </DIV>
<DIV># ----------- global configuration parameters
------------------------</DIV>
<DIV> </DIV>
<DIV>debug=3 # debug level
(cmd line:
-dddddddddd)<BR>#fork=yes<BR>#log_stderror=no
# (cmd line: -E)</DIV>
<DIV> </DIV>
<DIV>check_via=no # (cmd. line:
-v)<BR>dns=no #
(cmd. line: -r)<BR>rev_dns=no # (cmd. line:
-R)<BR>port=5060<BR>children=4<BR>fifo="/tmp/vm_ser_fifo"</DIV>
<DIV> </DIV>
<DIV># ------------------ module loading
----------------------------------</DIV>
<DIV><BR>loadmodule "/usr/lib/ser/modules/mysql.so"<BR>loadmodule
"/usr/lib/ser/modules/sl.so"<BR>loadmodule
"/usr/lib/ser/modules/tm.so"<BR>loadmodule
"/usr/lib/ser/modules/maxfwd.so"<BR>loadmodule
"/usr/lib/ser/modules/vm.so"<BR></DIV>
<DIV># ----------------- setting module-specific parameters
---------------</DIV>
<DIV> </DIV>
<DIV>modparam("voicemail",
"db_url","sql://servm:servm55@10.10.0.55/ser")<BR>modparam("voicemail",
"subscriber_table", "subscriber")<BR>modparam("voicemail", "email_column",
"email_address")</DIV>
<DIV> </DIV>
<DIV># ------------------------- request routing logic
-------------------</DIV>
<DIV> </DIV>
<DIV># main routing
logic<BR>alias="10.10.0.58"<BR>alias="jupiter.ion.dom"</DIV>
<DIV> </DIV>
<DIV>route{</DIV>
<DIV> </DIV>
<DIV><BR> # initial sanity checks
-- messages with<BR> #
max_forwars==0, or excessively long
requests<BR> if
(!mf_process_maxfwd_header("10"))
{<BR>
sl_send_reply("483","Too Many
Hops");<BR>
break;<BR> };</DIV>
<DIV> </DIV>
<DIV> if (!uri==myself)
{<BR>
sl_send_reply("404", "not reponsible for host in
r-uri");<BR>
break;<BR> };</DIV>
<DIV> </DIV>
<DIV><BR> # Voicemail specific
configuration - begin</DIV>
<DIV> </DIV>
<DIV> if(method=="ACK" ||
method=="INVITE" || method=="BYE"){</DIV>
<DIV> </DIV>
<DIV> if (!t_newtran())
{<BR>
log("could not create new
transaction\n");<BR>
sl_send_reply("500","could not create new
transaction");<BR>
break;<BR> };</DIV>
<DIV> </DIV>
<DIV> t_reply("100","Trying --
just wait a minute !");</DIV>
<DIV> </DIV>
<DIV>
if(method=="INVITE"){<BR>
log("**************** vm start - begin
******************\n");<BR> if
(uri=~"sip:as_welcome@.*" || uri=~"sip:as_nomoney@.*")
{<BR>
if (!vm("/tmp/am_fifo", "announcement"))
{<BR>
log("couldn't contact announcement
server\n");<BR>
t_reply("500", "couldn not contact announcement
server");<BR>
};<BR> } else
{<BR>
if(!vm("/tmp/am_fifo","voicemail")){<BR>
log("could not contact the answer
machine\n");<BR>
t_reply("500","could not contact the answer
machine");<BR>
};<BR>
};<BR> log("**************** vm
start - end
******************\n");<BR> } else
if(method=="BYE"){<BR>
log("**************** vm end - begin
******************\n");<BR>
if(!vm("/tmp/am_fifo","bye")){<BR>
log("could not contact the answer
machine\n");<BR>
t_reply("500","could not contact the answer
machine");<BR>
};<BR> log("**************** vm
end - end
******************\n");<BR>
};<BR>
break;<BR>
};<BR> if (method=="CANCEL")
{<BR>
sl_send_reply("200", "cancels are junked
here");<BR>
break;<BR>
};<BR> sl_send_reply("501",
"method not understood here");<BR>}</DIV>
<DIV> </DIV></FONT></DIV>
<P>
<HR>
<P></P>_______________________________________________<BR>Sems mailing
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