Problem is, IMHO, (no disrespect to SER/Kamailio or community), its a case of the best application for the job, SER is a proxy/registrar not really designed for queuing calls.<br><br>The agents don't all have to been on a single server - and if you did want to put them all on a single server - boy I wouldn't recommend that anyway. If you spread the calls and Spread the agents across multiple servers and use AGI for example on Asterisk to link the logins/events you're in much better architectural shape. Also make sure where you can off load the media once customer are talking to agents.<br>
<br>I'm sure something like ViciDial (<a href="http://www.vicidial.com/">http://www.vicidial.com/</a>) would suite the job much better, or more specifically multiple servers containing ViciDial. 1000 agents is not a small under taking. If you want to do screen-pops and CRM integration - that's also separate web servers to front the events from the queues and agents.<br>
<br>Neill....;o)<br clear="all"><br>Aeonvista Ltd<br>Opening Up New Ideas<br>
<br><br><div class="gmail_quote">On 1 July 2010 08:19, Trung Anh <span dir="ltr"><<a href="mailto:dangtrunganh@gmail.com">dangtrunganh@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Hi Neil,<br><br>Thank you for supporting :).<br><br>My system is to support up to 1000 agents. I don't think using Asterisk is the best choice at the moment.<br><br>BR,<br><br>Mr House Cricket<br><br><div class="gmail_quote">
2010/7/1 Neill Wilkinson <span dir="ltr"><<a href="mailto:neill.wilkinson@btinternet.com" target="_blank">neill.wilkinson@btinternet.com</a>></span><div><div></div><div class="h5"><br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Use Asterisk or FreeSwitch for this fronted by SER/Kamailio.<br><br>FreeSwitch FIFO application or Asterisk Queues + AGI.<br><br>Neill....;o)<br clear="all"><br>Aeonvista Ltd<br>Opening Up New Ideas<br>
<br><br><div class="gmail_quote"><div><div></div><div>On 1 July 2010 05:06, Trung Anh <span dir="ltr"><<a href="mailto:dangtrunganh@gmail.com" target="_blank">dangtrunganh@gmail.com</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div><div></div><div>
Hi everyone,<br><br>I have a problem about Agents status. <br><br>Now, i want to develop ACD system but i don't know how to collect agent status.<br><br>Please help me. Thanks in advance!<br clear="all"><font color="#888888"><br>
-- <br>Best Regards,<br>
<br>Mr House Cricket<br><br><br>
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</blockquote></div></div></div><br><br clear="all"><br>-- <br>Best Regards,<br><br>Le Anh Dao<br>Phone: (+84) 0979 094 666<br>Danang College of Economics and Planning<br>Danang, Vietnam<br><br>Dang Trung Anh<br>Phone: (+84) 0978 617 666<br>
Address: Hanoi<br><br>
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