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<DIV><SPAN class=404035608-01032012><FONT face=Corbel color=#000080>Hi
Support,</FONT></SPAN></DIV>
<DIV><SPAN class=404035608-01032012><FONT face=Corbel
color=#000080></FONT></SPAN> </DIV>
<DIV><SPAN class=404035608-01032012><FONT face=Corbel color=#000080>We have a
comrex access unit that we have previously successfully used for connections
using your SIP service. For some reason now though, we can no longer get the
unit to work. We know the username (LCR.ACCESS1) is ok as we can access the
account through the website. However, entering the same details in to the
comrex fails. The comrex status displays "OFFLINE (Registering)" and does not
get any further. Is it possible for you to check that the account is ok and
that the unit has successfully been authenticated.</FONT></SPAN></DIV>
<DIV><SPAN class=404035608-01032012><FONT face=Corbel
color=#000080></FONT></SPAN> </DIV>
<DIV><SPAN class=404035608-01032012><FONT face=Corbel
color=#000080>regards</FONT></SPAN></DIV>
<DIV><SPAN class=404035608-01032012><FONT face=Corbel
color=#000080></FONT></SPAN> </DIV>
<DIV><SPAN class=404035608-01032012><FONT face=Corbel
color=#000080>Andy</FONT> </SPAN></DIV>
<DIV align=left>
<P class=MsoNormal align=left><SPAN lang=EN-US
style="FONT-SIZE: 9pt; COLOR: #2d83bd; FONT-FAMILY: 'Verdana','sans-serif'">__________________________</SPAN><?xml:namespace
prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 9pt; FONT-FAMILY: 'Verdana','sans-serif'">Andy Bosley</SPAN></B><SPAN
style="FONT-SIZE: 9pt; FONT-FAMILY: 'Verdana','sans-serif'"><BR><SPAN
style="COLOR: #2d83bd">Supervisor, London Control Room</SPAN></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 9pt; FONT-FAMILY: 'Verdana','sans-serif'"><SPAN
style="COLOR: #2d83bd">Technology Operations</SPAN></SPAN></P>
<P class=MsoNormal><SPAN lang=EN-US
style="FONT-SIZE: 9pt; COLOR: #2d83bd; FONT-FAMILY: 'Verdana','sans-serif'"></SPAN></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">Technology
Division, BBC<BR></SPAN></B><SPAN
style="FONT-SIZE: 8pt; COLOR: #2d83bd; FONT-FAMILY: 'Verdana','sans-serif'">Room
3045, Broadcasting House </SPAN><o:p></o:p></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 8pt; COLOR: #2d83bd; FONT-FAMILY: 'Verdana','sans-serif'">Tel
External:</SPAN></B><SPAN
style="FONT-SIZE: 8pt; COLOR: #2d83bd; FONT-FAMILY: 'Verdana','sans-serif'">
<FONT color=#000000>+44 02077 654976</FONT></SPAN></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 8pt; COLOR: #2d83bd; FONT-FAMILY: 'Verdana','sans-serif'">Tel
Internal:</SPAN></B><SPAN
style="FONT-SIZE: 8pt; COLOR: #2d83bd; FONT-FAMILY: 'Verdana','sans-serif'">
<FONT color=#000000>54976</FONT></SPAN></P></DIV>
<DIV> </DIV><DIV> </DIV><br/><font size="3" face="Times New Roman"><a href="http://www.bbc.co.uk">http://www.bbc.co.uk</a><br/>This e-mail (and any attachments) is confidential and may contain personal views which are not the views of the BBC unless specifically stated.<br/>If you have received it in error, please delete it from your system.<br/>Do not use, copy or disclose the information in any way nor act in reliance on it and notify the sender immediately.<br/>Please note that the BBC monitors e-mails sent or received.<br/>Further communication will signify your consent to this.</font>
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