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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>SOLVED<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Phil:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Your below suggestion fixed this problem for us:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("pua_dialoginfo", "override_lifetime", 14420) # Max call time (4 hours) plus a little</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Pejman Rajabian</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Director of Product Development<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>iTalk IP Networks LLC</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><br>Office: (703) 550-8888 x.107<br>Cell: (571) 723-2224<br>Fax: (703) 439-1350 <br><a href="mailto:pejman@italkip.com"><span style='color:blue'>pejman@italkip.com</span></a><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sr-users [mailto:sr-users-bounces@lists.sip-router.org] <b>On Behalf Of </b>Phil Lavin<br><b>Sent:</b> Friday, May 20, 2016 10:09 AM<br><b>To:</b> Kamailio (SER) - Users Mailing List<br><b>Subject:</b> Re: [SR-Users] Sequential calls messes up presence with pua-dialog info<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>You’re not going to have any of the patches I did – I believe they are all in 4.4. Though… now I look back at them, I’m not sure if any of them are relevant to your problem. The only one that might be relevant is <a href="https://github.com/kamailio/kamailio/pull/514">https://github.com/kamailio/kamailio/pull/514</a> - specifically commit 1c0242f... Though I doubt it will help here.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Give the config I provided a try – that will probably solve your problems.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><div><p class=MsoNormal style='line-height:13.2pt;background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Phil Lavin<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Telecoms Systems Manager<o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#86579E'>CloudCall by SYNETY</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><br><a href="http://www.cloudcall.com/">www.cloudcall.com</a><b><o:p></o:p></b></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><br></span></b><span lang=EN-GB style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'>T: +44 (0) 330 335 0000 / +1 617 982 1600<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'>D: +44 (0) 116 424 4790 / +1 716 242 6604<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-GB style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'>SM: <a href="https://uk.linkedin.com/pub/phil-lavin/25/422/750">LinkedIn</a> </span><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><u><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0563C1'><a href="http://t.sidekickopen03.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX43M2cMvVRrZGW2zq9tRVd0tpR56dKNHf2gJW-W02?t=http%3a%2f%2fwww.synety.com%2fblog&si=4668581662425088&pi=98b5dc7b-6a3f-4319-9221-c422f106ebf9">READ OUR BLOG FOR SMARTER COMMUNICATIONS</a></span></u></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-GB style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'><br></span><b><span lang=EN-GB style='font-size:7.5pt;font-family:"Calibri","sans-serif";color:black'>Confidentiality: This e-mail transmission, including any attachments, is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you have received this transmission in error, or are not the named recipient(s), please notify the sender immediately by return e-mail and permanently delete this transmission, including any attachments.<br>Security: This e-mail and any attachments are believed to be free from any virus but it is the responsibility of the recipient to ensure this is so. E-mail is not a 100% secure communication</span></b><span lang=EN-GB style='font-size:7.5pt;font-family:"Calibri","sans-serif";color:black'>.<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> sr-users [mailto:sr-users-bounces@lists.sip-router.org] <b>On Behalf Of </b>Pejman Rajabian<br><b>Sent:</b> 20 May 2016 13:07<br><b>To:</b> Kamailio (SER) - Users Mailing List <sr-users@lists.sip-router.org><br><b>Subject:</b> Re: [SR-Users] Sequential calls messes up presence with pua-dialog info<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-GB><br>Thanks for your response phil<o:p></o:p></span></p></div><div id=AppleMailSignature><p class=MsoNormal><span lang=EN-GB>Kamailio version 4.1.8<br>Sent from my iPhone<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-GB><br>On May 20, 2016, at 3:17 AM, Phil Lavin <<a href="mailto:phil.lavin@synety.com">phil.lavin@synety.com</a>> wrote:<o:p></o:p></span></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Which version of Kamailio?</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>We had a tonne of issues with this module – many of which I submitted fixes for.</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>There were 2 issues that could not be resolved after a fair bit of trying:</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in'><span lang=EN-GB style='font-family:Symbol'>·</span><span lang=EN-GB style='font-size:7.0pt'> </span><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>The presentity table was not cleared of the old state when a new state occurred (e.g. both trying and completed would be in the table for a single dialog). The fix for this was to set pua db_mode to 0</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in'><span lang=EN-GB style='font-family:Symbol'>·</span><span lang=EN-GB style='font-size:7.0pt'> </span><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>The presentity table was sometimes cleared up too quickly when the dialog was still ongoing. The fix for this was to set the expiry time to a big number. In our case, the billing system won’t let calls go on for more than 4 hours so that value was chosen. </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Here’s all the relevant settings:</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'># ----- presence params -----</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("presence", "db_url", DBURL)</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("presence", "db_update_period", 20)</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("presence", "clean_period", 60)</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("presence", "local_log_facility", "LOG_LOCAL3")</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("presence", "max_expires", 14430) # Max call time (4 hours) plus a little</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'># ----- presence_xml params -----</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("presence_xml", "db_url", DBURL)</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("presence_xml", "force_active", 1)</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'># ----- pua params -----</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("pua", "db_url", DBURL)</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("pua", "db_mode", 0) # Memory only. Required due to the "multiple states for a single dialog" bug</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("pua", "update_period", 20)</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("pua", "outbound_proxy", MY_SIP_URL)</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'># ----- pua_dialoginfo params -----</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("pua_dialoginfo", "send_publish_flag", FLT_DLGINFO)</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("pua_dialoginfo", "override_lifetime", 14420) # Max call time (4 hours) plus a little</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>modparam("pua_dialoginfo", "callee_trying", 1) </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal style='line-height:13.2pt;background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Phil Lavin</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Telecoms Systems Manager</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#86579E'>CloudCall by SYNETY</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><br></span><span lang=EN-GB><a href="http://www.cloudcall.com/"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>www.cloudcall.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> sr-users [<a href="mailto:sr-users-bounces@lists.sip-router.org">mailto:sr-users-bounces@lists.sip-router.org</a>] <b>On Behalf Of </b>Ali Pey<br><b>Sent:</b> 19 May 2016 21:25<br><b>To:</b> Kamailio (SER) - Users Mailing List <<a href="mailto:sr-users@lists.sip-router.org">sr-users@lists.sip-router.org</a>><br><b>Subject:</b> [SR-Users] Sequential calls messes up presence with pua-dialog info</span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB> <o:p></o:p></span></p><div><div><p class=MsoNormal><span lang=EN-GB>Hello,<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-GB> <o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-GB>We are using pua-dialoginfo and presence modules for BLF.<o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-GB> <o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-GB>When the first call comes in or goes out, every thing works great; however, a second call to the same key/extension (e.g a call waiting which is not answered) would turn off the key even though the original call/dialog is still active.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-GB> <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-GB>Has anyone had experienced such problem? How can I fix this?<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-GB> <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-GB>Any constructive suggestion would be appreciated.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-GB> <o:p></o:p></span></p></div></div><div><p class=MsoNormal><span lang=EN-GB> <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-GB>Regards,<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-GB>Ali Pey<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-GB> <o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-GB style='border:solid windowtext 1.0pt;padding:0in'><img border=0 width=1 height=1 id="_x0000_i1025" src="cid:image001.jpg@01D1B678.44544840" alt="Image removed by sender. https://contactmonkey.com/api/v1/tracker?cm_session=d374fc77-077d-434f-8967-a30836821c8d&cm_type=open&cm_user_email=alipey@gmail.com"><img border=0 width=1 height=1 id="_x0000_i1026" src="cid:image001.jpg@01D1B678.44544840" alt="Image removed by sender. https://contactmonkey.com/api/v1/tracker?cm_session=d374fc77-077d-434f-8967-a30836821c8d&cm_type=open&cm_user_email=alipey@gmail.com"></span><span lang=EN-GB><o:p></o:p></span></p></div></div></blockquote><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><span lang=EN-GB>_______________________________________________<br>SIP Express Router (SER) and Kamailio (OpenSER) - sr-users mailing list<br><a href="mailto:sr-users@lists.sip-router.org">sr-users@lists.sip-router.org</a><br><a href="http://lists.sip-router.org/cgi-bin/mailman/listinfo/sr-users">http://lists.sip-router.org/cgi-bin/mailman/listinfo/sr-users</a><o:p></o:p></span></p></div></blockquote></div></body></html>